Support Center
Contact Us

Known Issues

ChalkTalk

Issue

Platform

Details

App cannot record ChalkTalk

App

Requires audio permission that the app is unable to request. We are working on a fix for the app. Temporary Fix: Use web browser to create ChalkTalk for now. App is able to view ChalkTalk.

Preview ChalkTalk playback

iOS

When recording a ChalkTalk on iOS, the Preview windows at times does not display the visual part of ChalkTalk video but you can hear the audio. Click the rewind button and the video preview should visually show up on the screen.

Film Upload

Issue

Platform

Details

App cannot upload Film

Android

Requires file permission on the device that the app is unable to request. We are working on a fix for the app. Temporary Fix: On Android, use web browser to upload film for now.